Returns & Damaged Items Policy
Each GaveyArt product is carefully printed, packed, and shipped to ensure it arrives safely and in excellent condition.
Because artworks, prints, and greetings cards are produced specifically for each order, returns are not accepted for change-of-mind purchases.
Damaged items: we don't require you to send the item back — just send us photos and we'll arrange a free replacement, at no cost to you.
If Your Item Arrives Damaged
In the unlikely event that your order arrives damaged during shipping, please contact us within 7 days of delivery.
To help resolve the issue quickly, please email clear photos showing the damage to:
Please include:
- Your order number (if available)
- Photos of the damaged item
- Photos of the packaging if possible
Replacement Process
Once the damage has been confirmed from your photos, there is no need to return the item — we will not ask you to send it back.
A replacement of the same item will be arranged and sent to you at no additional cost.
Additional Information
- Claims must be made within 7 days of delivery.
- Replacements are provided for damaged items only.
- For hygiene reasons, opened greetings card packs cannot be returned.
If you have any questions about your order, you are always welcome to get in touch at [email protected].